Refund policy

We offer a 30-day return policy. If your item isn’t what you expected, let us know within 30 days of receiving it, and we’ll start the return process.

Eligibility
Items must be returned in the same condition you received them, unused, and/or in the original packaging. Please keep your receipt or proof of purchase.

How to Start a Return
Reach out to us at groverbrickworks@gmail.com to get started. Once approved, we’ll provide you with a return shipping label and instructions. Items sent without first contacting us can’t be accepted.

Damages & Issues
If your item arrives damaged or incorrect, contact us immediately, and we’ll make it right. However, some custom items or older items may have some wear or errors that exist already. Please inspect photos and review product descriptions closely to ensure you understand what you are receiving. Returns due to damage or issues relating to existing wear or damage will not be accepted.

Non-Returnable Items
We don’t accept returns on custom orders or discounted products. Questions? Just ask us!

Refunds
Once we’ve received, inspected, and approved your return, we’ll process your refund to the original payment method within 10 business days. If you haven’t received it after 15 days, please reach out to us.

For any questions, don’t hesitate to email us at groverbrickworks@gmail.com.